| Communications Cycle | | | | message was received and understood. |
| Almost everyone of us associated with the call | | | | After we understand the working of the |
| center industry has come accross the term | | | | communications cycle, do you have a question in |
| 'Communications'. We all know that this is the | | | | mind? If you are thinking what is this medium that |
| method used to convey messages from one | | | | I am talking about? or what is this encoding and |
| party to another (i.e. from a boss to an agent, | | | | decoding? Here are some answers: |
| e.t.c.) But what we are going to see today is how | | | | Medium - This is the method that is chosen |
| exactly it works, the model of communication. | | | | primarily by the sender in most cases to convey |
| | | | the message to the receiver. This can be |
| Now that we know the basic components of the | | | | telephone, Email, Blog, Speaking face to face and |
| communications cycle. Let's get a little deeper and | | | | e.t.c. |
| see how exactly it works. The cycle starts at the | | | | Encoding - Different Mediums require different |
| sender (as mentioned before) he generates a | | | | methods to send the message accross, for |
| message and then encodes it so that it is suitable | | | | example if you want to send a message through |
| for the medium that it is going to be transmitted | | | | an email you can't just speak the message loud |
| through. The receiver recieves the message as | | | | and think it will be transmitted, it has to be typed. |
| encoded, so he has to decode the message n | | | | The method u chose to transmit the message is |
| understand it and then he in turn sends a | | | | encoding. Decoding is just the same. |
| feedback to the sender to let him know that his | | | | |