| Customer | | | | Specialists are ready to assist you, simply call |
| Service – The key to success in Retail | | | | 1-888-282-6060, 24 hours a day, 7 days a |
| You might have heard about “Singh is | | | | week.” |
| King” but in Retail it is often said that the | | | | The statement means that if any customer finds |
| customer is king and you better keep the King | | | | lower price for the same product in any other |
| happy. All the companies, these days, are making | | | | store then Nordstrom will be refunding the |
| an effort to attract the customers by providing | | | | difference to the customer. This shows the |
| them with miraculous service and thereby making | | | | loyalty of the company towards the customer. |
| them feel more important. The expectations of | | | | Lately, the companies have realized that apart |
| the Indian Consumers are escalating day by day | | | | from offering quality merchandise, convenience, |
| and an attempt to match these expectations is | | | | discount offers and a competitive pricing, they |
| by improving the level of service. A number of | | | | also have to remodel their strategies around the |
| companies have been setting examples of their | | | | needs of the customers and focus upon providing |
| astonishing attitude towards the customers. | | | | the customers with excellent service both to |
| Arguably, one of the most famous examples of | | | | attract and retain them. Today most of the |
| customer service can be of the US based | | | | retailers across the world like Mc Donald’s, |
| department store Nordstrom. Initially the | | | | Dominos, Lands’ end, Pantaloons , Reliance |
| company started as a shoe retailer but later on it | | | | etc. have used customer service to gain an edge |
| also started selling clothing, accessories, handbags, | | | | over there competitors. In the world of |
| jewelry, cosmetics, fragrances, and in some | | | | competition where the retailers are only looking |
| locations, home furnishings. The following | | | | for the sales number, customer service has been |
| statement is taken from the official website of | | | | playing a significant role. Yes, sales is the most |
| Nordstrom regarding its policy about finding a | | | | important factor in retail business and you can not |
| lower purchase price elsewhere: | | | | be the best until you are more profitable than |
| “We assure you'll never pay more. If you find | | | | others but the bottom line is that in long term, if |
| the same item elsewhere for a lower price, we | | | | you have to stay in business , you should have |
| will gladly match it. Our Customer Service | | | | the “trust of the customers”. |