| You: Hi, Sir / Ma’am welcome to “your | | | | Customer: Tom Moody. |
| store name”, is there something I can help | | | | You: Thanks, Mr. Moody. Sheila Jackson runs the |
| you with today? | | | | floral department. If you’d walk this way, |
| This straight forward question is effective and to | | | | I’ll show you. Walks. Sheila, Mr. Moody is |
| the point. I believe that asking a question about | | | | trying to cheer his wife up with some flowers, do |
| how you can help begins showing that you are | | | | you think you could help him find something nice? |
| placing their needs before your own, which is | | | | You are letting your customer know how you will |
| extremely important. | | | | be helping them. You could also make sure that |
| Customer: Sure, I’m looking for some flowers | | | | you communicate your customer’s needs to |
| for my wife. She’s been a little under the | | | | any other employees that will be involved. Or |
| weather. | | | | would you rather hear, “There’s a lady in |
| Customer communicates their needs to you. | | | | the floral dept. She’ll probably be able to help |
| You: I’d be glad to help you make your wife | | | | you.” |
| feel better. My name is Joseph. May I have your | | | | Sheila: Sure, I know just the thing Mr. Moody. |
| name? | | | | You: Have a nice day, sir. |
| You communicate that you understand their | | | | I hope this article about How to greet a customer |
| needs. It may be good to phrase this in the form | | | | in a retail store helped. If you are looking for |
| of a benefit. It is OK to tell them your name and | | | | more info, please look us up. |
| get theirs. | | | | |