| Physical therapy patient surveys are ways to | | | | group effort to bring quality service and |
| keep track of what is going on in your therapy | | | | treatments to the patients. |
| clinic. Surveys allow your patients to give you | | | | Physical therapy clinics need to always monitor |
| feedback and provide you with valuable | | | | their service and quality of care, in order to grow |
| information as to how your clinic is viewed, what | | | | and improve. It is also a good method of |
| is lacking and what is working. It is a very | | | | gathering information regarding age, gender, |
| important aspect of business development and | | | | occupation, etc...and various information that will |
| growth of your physical therapy practice. | | | | help give you a demographic picture of your |
| Surveys from patients allow you to establish | | | | patients. It enables you to spot any trends or |
| service standards, systems of operations to allow | | | | patterns in injuries, successful marketing areas, |
| for better customer service, and marketing | | | | etc... |
| strategies that focus on successful patient | | | | Information is always key when it comes to |
| referrals. | | | | surveys. For example, if you notice that the |
| Patient surveys are an essential evaluative tool | | | | majority of your patients are coming from the |
| for the owner and how your physical therapy | | | | yellow pages, you can make sure you keep that |
| practice is operating. Whether it be the actual | | | | marketing tool and either maintain it or enhance |
| treatment itself, the cleanliness of the facilities, | | | | the advertisement. Without the information, you |
| politeness and friendliness of staff or the | | | | may not think the yellow page ad is effective and |
| availability of parking. | | | | remove it from your advertising. That is why |
| They allow the patients to give their perspective | | | | information is key and it helps you see what is |
| as to how your business is run and if they are | | | | going on in your physical therapy practice. |
| happy with the whole experience at your clinic. | | | | Surveys are an important part of any successful |
| Surveys from the patients give you insight into | | | | business. When they are designed and |
| what needs to be changed, what is working and | | | | implemented correctly, surveys are a valuable |
| what needs to be done. | | | | way to view your physical therapy business from |
| An important part of receiving feedback is to be | | | | your patient's perspective. They should be |
| objective and not take things personally. If the | | | | implemented regularly without any biased results |
| patient survey is negative, you should not react | | | | from staff or patients. |
| to the negativity, step back and analyze what the | | | | The main point in using survey information is how |
| patient is saying. Then make a plan as to the | | | | to make your business better so that it thrives |
| viability of the complaint and then seek to make | | | | and becomes the ideal environment for patient's |
| changes accordingly. That's why it is also an | | | | to recover and heal their injuries and at the same |
| important process to involve the whole staff of | | | | time be a viable, prosperous business for you the |
| the physical therapy center, so that it becomes a | | | | owner and therapist. |