Sichuan Communication Authority Consumer infringement special rectification of the communications industry was certainly

"Sichuan communications industry attention to    The basic telecommunications company
consumer protection, socially responsible, specialattaches great importance to the specific work,
campaigns against the mass communicationsthe active participation of the masses are too
industry, the consumer protection work closelymany outstanding package of telecommunications
with the wind construction, identify the problems,charges, business promotion opaque, ineffective
adopt effective measures, the rectification insupervision of public telephones, garbage SMS
place, received a significant effect." 11 14, Sichuanspam and so on, to take effective measures to
Province, Sichuan Province in the communicationsvigorously rectification. Provincial Communications
office to check unhealthy tendencies in specificAuthority to enhance business operations and all
industry sectors of public service work againstbranches of the work of cleansing and
the interests of inspection and acceptance ofremediation guidance on key issues, key units to
mass consumption made the evaluation.strengthen supervision and inspection, and special
    This year, to promote the province'soperations organizations to explore innovative
telecommunications industry continues to regulateenterprises of good practices and experience, and
fees and service behavior, according to integritythe formation of long-term cure mechanism.
management, and healthy development of the    November 13 ~ 14 days to correct
communications industry since starting in Julyunhealthy tendencies in the Office of the Sichuan
launched a province-wide consumer rights of theProvincial Communications Authority and the
people against the special treatment work, andcomposition of inspection teams to check the
identified three objectives : The first package ofcommunications industry in specific sectors of
telecommunications expenses to carry outpublic services, consumer rights against the people
clean-up, the phasing out of tariff designwork. Inspection team has arrived in Chengdu
complexity, non-transparent tariff businessTelecom, East business hall, outside the Sichuan
information programs; to establish the basis forgovernment telecommunications network, mobile
enterprise telecommunications expenses, publichigh lift bridge operating room, mobile services
system; strengthen supervision and managementsuch as on-site effort for the city, the windows
of sensitive areas and public telephones;service, tariff information, business custom,
supervision and inspection of mobile phonecustomer complaints and other items were
domestic roaming charges reduce the limitexamined, and were heard in Sichuan Telecom,
implementation and so on. Second, special clean-upSichuan Mobile thematic reports.
regulation SMS spam problem, turn off a number    Test results show that the
of unauthorized junk SMS send port; prosecute atelecommunications industry in Sichuan in specific
number of bulk spam messages of shortsectors of public service against the interests of
message service business operators. Third,the effectiveness of mass consumption
punishment according to law collecting prices andsignificantly, according to provincial consumer
consumption and other telecommunicationsassociation statistics, the province in 2007 year on
charges to trick users into irregularities, andtelecommunication services, consumer complaints
earnestly protect the legitimate rights andrelated to a total of 3037, while the first three
interests of consumers and promote healthy andquarter dropped to 1485. This, the Provincial
stable development of the telecommunicationsOffice for Rectifying leadership fully affirmed.
industry throughout the province.