| The ability to effectively communicate is one of | | | | Glaring mistakes suggest that you don't care |
| the most important skills a professional can have | | | | enough to get it right. Clients will view this as |
| in any industry. In real estate, agents have to deal | | | | unprofessional and lazy, so either proofread your |
| with clients, colleagues, as well as the general | | | | work yourself, or have someone else take a look |
| public. If an agent is unable to speak or write well, | | | | at it before you send it. It only takes a moment, |
| he won't win over his target audience. He will miss | | | | and it will help to present a polished appearance to |
| out on deals and he will lose money. | | | | your customers. |
| One of the most common complaints that people | | | | If you primarily work with sellers, proactively get |
| have about real estate agents is that they don't | | | | in touch with your clients on a weekly basis. You |
| reply to their emails and phone calls in a timely | | | | want to give them an update of what efforts |
| manner. If you don't respond to a client's | | | | you've been making to sell their home. Note any |
| questions or concerns, you make her feel like her | | | | newspaper ads, internet listings, or other |
| business is not important to you. Don't ever let | | | | marketing tactics you're using to advertise their |
| your client feel ignored, or like their questions are | | | | property. The seller will want details about any |
| inconsequential. Always try to reply to a client in a | | | | upcoming open houses, and will appreciate any |
| reasonable time period, say 24 to 48 hours. | | | | feedback that prospective buyers have provided |
| In order to stay on top of all your clients' inquiries, | | | | in regards to the property. |
| it's a good idea to schedule a time each day that | | | | By keeping your client in the loop, you are not |
| is dedicated solely to replying to emails and phone | | | | only presenting yourself as a first-class |
| calls. Clients will appreciate having their concerns | | | | professional, but your communication skills will also |
| dealt with in short order, and they will see you as | | | | make the selling process much easier on the client. |
| a well-organized and attentive agent. | | | | Selling a home is stressful business, and until a |
| When replying in writing, read your response out | | | | purchase contract has been signed, the seller sits |
| loud to make sure that your points are clear and | | | | on pins and needles. By keeping your client |
| the sentences flow together well. Always spell | | | | informed of all your efforts, you can help her feel |
| check your work, even if it's just a short email. | | | | in control and empowered. |