| Freedom TeleWork is perfect for any business, | | | | Coming soon are additional courses on Collections, |
| Not for Profit, or Government Agency who must | | | | and other industry specific courses to provide |
| communicate with customers, donors, or | | | | assurance that TeleWorkers understand the |
| constituents. Whether the communication is via | | | | industries that they are working in. once you |
| inbound or outbound phone contact or through | | | | select your TeleWorker staff or you bring your |
| Chat Agents proactively welcoming visitors to | | | | own staffing we have provided for the capability |
| your site and selling product or services, | | | | to provide training materials on your job through |
| answering questions or pushing content to visitors, | | | | the selected TeleWorkers home page. |
| Freedom TeleWork has the answer for you. | | | | As part of the application process TeleWorkers |
| Freedom TeleWork makes it easy to either | | | | list their fluency in languages they can speak as |
| upload your own calling lists or to purchase and | | | | well as in languages that they can communicate in |
| deploy certified lists of leads. Instantly Source, | | | | via chat and e mail. TeleWorkers are asked to |
| Select, and Order Lists from the leading Business | | | | specify whether their language skills for instance is |
| and Consumer Databases available | | | | with an American “accent”, or British, |
| Bring your own Telemarketers and Customer | | | | Indian, or Spanish accented. |
| Service personnel or use our Certified | | | | TeleWorkers are asked whether they prefer to |
| TeleWorkers, who will bid on the jobs you post. | | | | handle inbound or outbound calling jobs or whether |
| Freedom TeleWork provides companies and | | | | they prefer answering Chat and e mail requests. |
| governmental organizations with the ability enable | | | | This is important to know as there are many |
| their existing work force to work from home. | | | | global workers who can write fluently and in |
| This has national security implications. In the event | | | | beautiful prose for a particular language who |
| of an Avian Flu outbreak, keeping workers | | | | would be excellent chat or email agents but who |
| physically separated can help to stop the spread | | | | speak that language with an accent which may |
| of this disease and will keep organizations | | | | not be helpful in selling products or services over |
| functioning smoothly and continuing to be able to | | | | the phone. |
| deliver services to customers and constituents. | | | | Freedom TeleWork gives you the ultimate |
| The system was designed with a full Customer | | | | flexibility in choosing call routing for your |
| Relationship Management program which provides | | | | organization. Skills based routing allows you to |
| for Predictive Dialing, Progressive and Preview | | | | specify the order in which inbound calls are routed |
| Dialing, Chat, Full Call Routing, and all the other | | | | to particular TeleWorkers. This is specified based |
| features you want, from IVR to Voice Mail, Call | | | | on the inbound phone number called in on or the |
| Conferencing, Call Recording and Whisper Mode to | | | | response that the customer provided to the |
| monitor agents all on an FTC compliant platform. | | | | Interactive Voice Response (IVR) system |
| Supervisors can easily track agent productivity, | | | | associated with the call in number. For example, if |
| and TeleWorkers are motivated and happy | | | | the caller has indicated by pressing the selection |
| because working at home or at remote offices | | | | indicated for Technical Support, the system will |
| allows workers to be where they are most | | | | first try to deliver that call to the first agent |
| comfortable. | | | | indicated as a Technical Support TeleWorker. If |
| TeleWorkers are paid once they complete your | | | | that TeleWorker is busy, the Call Routing system |
| calling job or chat job, or for ongoing | | | | will then go on to the next designated agent, and |
| engagements every two weeks. Each job which | | | | so on. If you choose, you can also have a |
| you accept the bids of TeleWorkers on will be | | | | voicemail prompt if there are no specified |
| prepaid by your company. We will charge your | | | | TeleWorkers with the appropriate skill sets |
| credit card for this amount and hold the funds in | | | | currently available. |
| escrow pending the completion of the job. | | | | Predictive dialing is the perfect technology to |
| TeleWorkers will then be paid via the payment | | | | increase agent productivity by maximizing their |
| method they choose. TeleWorkers pay a 12% | | | | “talk time”. It addresses the problems |
| fee from these wages to cover the site costs, | | | | faced by TeleWorkers in handling outbound |
| advertising and administration of this program.And | | | | Telemarketing to consumers- low contact rates. |
| you only pay a 5% credit card clearing and | | | | Low contact rates are a waste of the payroll |
| administrative cost. | | | | investment in your TeleWorkers, and also lead to |
| These TeleWorkers have completed Personality | | | | agent boredom. Manual calling typically results in |
| and Computer Skills exams successfully and an | | | | 15-20 minutes of talk time by the TeleWorker |
| online training program in TeleMarketing and | | | | doing consumer calling because of no answers, |
| Customer Service and have recorded sample | | | | busy signals, bad numbers, answering machines, |
| script files and are ready to be of service to you. | | | | and the time it takes to dial. |