| | | | | television on the ceiling I’ve heard one |
| In the TV show Friends, massage therapist | | | | Sydney dentist has where you can watch a TV |
| Phoebe is accused of flirting with one of her | | | | show or movie and pick up from that point next |
| clients because she got a pedicure, new toenail | | | | time you come in. |
| polish and a toe ring. Obviously – as a | | | | Where do your clients eyes go? If you run a |
| massage client, looking down through the hole in | | | | gym, what is there for your clients eyes to go to |
| the table, Phoebe’s feet are the only part of | | | | while they’re on the spin bike or on a |
| her he can see. | | | | treadmill. My gym has little motivational quotes on |
| My husband would be relieved to know that my | | | | the equipment. What about when you’re flat |
| masseur yesterday was definitely not foot-flirting | | | | on your back doing a chest press – your |
| with me! As I peered down through the hole in | | | | client’s eyes are on the ceiling – |
| the table all I saw were some scuffed shoes and | | | | what’s there for them? |
| a very plain boring floor. As someone who has | | | | My eye’s always go to the bathroom with |
| the attention span of a goldfish I must admit I | | | | me (shock horror) when I’m in a restaurant. |
| was a little bored (not by the massage – just | | | | If you work in one, head on in there and look |
| the view). | | | | around with your client’s eyes on |
| As I sat there peering at beige linoleum I was | | | | (metaphorically of course!). |
| reminded of my firm belief that as many people | | | | If you’re in retail, perhaps it’s your |
| as possible within a business should experience the | | | | dressing rooms you need to study (see |
| business from the client’s perspective. | | | | Interaction Enhancement for more ideas on client |
| If the masseur had been in my place, perhaps | | | | service and being a dressing room superstar). In |
| next time I went back there might be a bowl of | | | | real estate the eyes may be focussed on your |
| water with lilies or even goldfish as a friend of | | | | car (what is that smell?) or the insides of your |
| mine once experience while getting a massage in | | | | client’s cupboards (the buyer’s eyes will |
| Vietnam. | | | | almost definitely go there). |
| If all dentists sat in their own chairs once in a | | | | Take a moment and be your client for 10 minutes |
| while (and felt the terror that many of us do), | | | | today and change what doesn’t delight the |
| perhaps they may all have the very groovy | | | | eyes. |