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Article #405: Why Training Metrics Are Important

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Many companies invest a lot of their time measures of training are satisfaction and
and resources on their people. Training approval of top management, number of
programs are often organized to expand training referrals by those who have
the knowledge and skills of employees. To already attended a training program, the
evaluate how effective these programs additional number of attendees trained by
are, training metrics are developed. previous program attendees and the
Training is commonly described as the popularity of a particular training
process of acquiring knowledge, program as compared to others. Dr. Donald
competencies and skills. At present, many Kirkpatrick also pioneered the
have recognized the fact that sufficient Kirkpatrick model which features four
investments should be allotted for levels of training evaluation. The
training programs or professional reaction level focuses on feedback from
development programs in order to get more training participants. The learning level
productivity from the workforce. Training and behavior level dwell on how
can be classified as off-the-job or knowledge, skill and behavior are changed
on-the-job training. Venues for after training. Finally, the result level
off-the-job trainings are usually away refers to the return on investment from
from the normal workplace. This is these training programs.
advantageous since trainees are more able Management experts contend that there is
to concentrate on the training material a relationship between training and
this way. Meanwhile, on-the-job training employee turnover. Similarly, a
is given within the workplace and usually relationship between customer
involves the use of actual equipment, satisfaction and employee development
tools, and documents. This kind of exists. In order to understand the
training is said to be more effective for relationship of these factors, certain
vocational trainings. metrics would have to be developed. This
According to Dr. John Sullivan, Head and way, it becomes easier to decide where
Professor of the College of Business of and how to obtain pertinent data. Today,
San Francisco State University, there are companies use learning management systems
various ways of measuring and evaluating that allow them to link data on business
training programs. They can be measured performance and data on training or
prior to training through the number of employee development. Measures for
people who say that they need such training programs may vary from one
training as well as the number of people organization to another. Training metrics
who signs up for one. Training may also may be classified under one of four
be measured at the end of training distinct groups namely; statistical,
through the number of training attendees, financial, business intelligence and
customer satisfaction of attendees, performance. Some of the most common
measurable change in knowledge or skill training metrics are abandonment rate,
after the training program and the training course efficiency, applicability
willingness of attendees to use what they ratio, skills effectiveness and
learn from the training. Training may appropriateness ratio. These metrics may
also be assessed through delayed impact be based on the percentage of training
or through a notable change in job participants who abandon and accomplish a
behavior and job performance. Other particular training course.






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